Return Policy

At MyShopZone, customer satisfaction is our top priority! If you are not completely satisfied with your purchase, we are here to help with easy returns and exchanges.

Return Window
You can return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items
Certain items are not eligible for return, including:

  • Clearance or final sale items
  • Personalized or custom products
  • Gift cards
  • Digital downloads

How to Return an Item

  1. Contact Us: Reach out to our customer service team at [insert contact details] with your order number and a brief description of the issue.
  2. Return Authorization: We’ll provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Return Shipping: You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service to return your item.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account.

Exchanges
If you would like to exchange an item, simply return the original item and place a new order for the product you'd like to receive.

Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered, please contact us immediately. We will provide a return label for the item and send you a replacement or issue a full refund, at your preference.

Customer Support
If you have any questions or need assistance with a return, feel free to contact our customer support team at [insert contact details]. We are happy to assist you in any way we can.